Client Services Division
Our staff of experienced real estate and technology professionals will work with you to quickly and efficiently implement and maintain your system. Our relationship with you just begins when your system has been successfully implemented.
You have probably learned the hard way by now, that system implementation projects can be the steepest, most onerous part of new technology adoption. As our clients will attest through their positive experiences, Virtual Premise is going to shift your thinking. Our clients tell us that the thing they appreciate most about the Virtual Premise Global Real Estate Management System™ is its flexibility and adaptability—and how quickly they can get up and running. That’s because behind an excellent application lies an exceptional Professional Services team focused on you, the customer. From discovery and planning phases through configuration, testing, integration and training, Virtual Premise Professional Services works hand-in-hand with your staff to assure a smooth rollout and to provide a dedicated support team.
Virtual Premise Professional Services has the unique distinction of bearing subject matter experts in technology and real estate. They understand your needs and are focused on applying technology to provide the best possible solution to increase efficiencies, reduce costs and streamline your operations. With implementation experience ranging from small business to global Fortune 1000 companies, the Virtual Premise Professional Services team will guide your implementation with industry best practices to help you deliver results from your new system almost immediately.
With Virtual Premise, each client is assigned a dedicated Account Manager that works with you on all technical and business issues on an on-going basis. The same professional that assists you through implementation will be there throughout your time as a Virtual Premise client. We become a part of your team, available when you call with a question, need a custom report, require additional training or as changes in your business change your technology needs.
Services Provided include:
 Discovery/ Project Scope
This is an initial review of current business practices accompanied by an estimation of time and resources required to implement your Virtual Premise solution.
Configuration
Your Account Manager will assist in configuring the Virtual Premise Global Real Estate Management System™ to meet your real estate needs property management and accounting system.
Implementation
Implementation services get your organization up and running and may include many of the other services listed herein.
Integration
Experienced integration specialists will assist in integrating Virtual Premise with other systems core to your business, such as Accounts Payable (AP) or General Ledger (GL).
Customizations
If our highly configurable solution does not fully meet your business requirements, or you have a very specialized need, you may contract Virtual Premise to tailor your solution through customizations to meet your exact specifications.
Report Development
Need custom reports containing summaries, graphs, charts etc.? Professional Services can turn those existing reports you spend hours compiling every month into boardroom-ready reports that are one click away.
Training
Application, administration, configuration and report training is available so that you can make the most out of your Virtual Premise solution.
Testing
Adequate testing for your solution and specific configuration is critical to the success of any implementation.
On-going Support
Assistance via phone, email and fax from the Professional Services team for issues and questions that arise during the use of the Virtual Premise Global Real Estate Management Solution or any other from among our products.
Discovery/Project Scope
Discovery/Project Scope is an information gathering engagement where Virtual Premise’s experienced consultants review your existing business practices, use of your current systems/process and conduct question/analysis sessions to determine the best method for implementing the Virtual Premise solution. The outputs from this exercise include detailed functional requirements and a product plan for delivering on those requirements.
Back To Top
Configuration
The Virtual Premise Global Real Estate Management System™ is flexible and highly configurable to meet your business needs. Because of our underlying technology, these configurations can be made without customization of the product. What this means to you is the Professional Services group is able to incorporate your business requirements into your Virtual Premise solution in a short period of time and minimize your total cost.
Back To Top
Implementation
A key component to the successfulness of any software application is the commitment and expertise of the project team during implementation. Our implementation experts work hand-in-hand with your staff to assure a smooth rollout of the new product in your organization. Implementation typically includes areas of configuration, testing and training among other services.
Back To Top
Integration
IT applications should not become islands of information unto themselves. Multiple levels and types of integration are available to move data between your real estate solution and your other enterprise applications. Virtual Premise has experienced integration specialists that can assist in integrating the Virtual Premise Global Real Estate Management System™ to other systems core to your business. These systems may include ERP, Accounting, HR, Facilities, Project Management or any other application with which you need to share information.
Back To Top
Customizations
If requirements cannot be met through configuration settings, then custom programming engagements can be arranged. This would include determination of requirements, project scope and time/cost estimation, in addition to the actual programming work. Minor customizations for reporting, custom screens and similar items can also be arranged.
Back To Top
Report Development
The robust Ad Hoc Reporting system native to Virtual Premise can accommodate the majority of users’ reporting needs; however you may have circumstances that require more stringent reporting, calling for custom reports. The Professional Services team is at your disposal to turn your custom report requirements into reality. These reports can range from a basic presentation of data to interactive charts and graphs summarizing your information. These reports can be built for numerous output preferences including PDF, XLS and RTF.
Back To Top
Training
While the Virtual Premise Global Real Estate Management System™ is a very intuitive and easy to use application, having the appropriate amount of training is essential to driving adoption and value out of your solution. Our Professional Services team can host various types of training sessions for your staff. These include on site training, WebEx™ training (via the internet) or training at Virtual Premise corporate offices in Atlanta, GA. Testing towards the end of the implementation, Professional Services tests the completed solution including configuration settings, integration and customizations to make sure the entire solution is working as specified prior to go live date. On-going testing can be arranged to perform quality checks on new functionality, configurations/customizations or on business processes.
Back To Top
Testing
Towards the end of the implementation, Professional Services tests the completed solution including configuration settings, integration and customizations to make sure the entire solution is working as specified prior to go live date. On-going testing can be arranged to perform quality checks on new functionality, configurations/customizations or on business processes.
Back To Top
On-going Support
As part of each client’s maintenance contract, support is available to help with daily issues that may arise during the use of your system. Support can be obtained via phone, email or through the Virtual Premise application itself.
Back To Top |
